We face a mounting range of insoluble problems because the DNA of our dominant institutions is based on machine age thinking, like “all systems must have someone in control” and change only happens when a powerful leader “drives” change. Yet, we all know that in healthy living systems control is distributed and change occurs continually. But we are so habituated to the “someone must be in control” mind-set that we fail to imagine real alternatives.

— Peter M. Senge, on the genius of Dee Hock’s approach to “chaordic” systems in building VISA


We have frequently printed the word Democracy. Yet I cannot too often repeat, that it is a word the real gist of which still sleeps, quite unawakened… It is a great word, whose history, I suppose remains unwritten, because that history has yet to be enacted. It is, in some sort, younger brother of another great and often used word, Nature, whose history also waits unwritten.

— Walt Whitman, Democratic Vistas


A lack of creativity always looks like some other problem.

— Scott Adams, The Heady Thrill of Having Nothing to Do


_Creativity is just connecting things. _

When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were able to connect experiences they’ve had and synthesize new things. And the reason they were able to do that was that they’ve had more experiences or they have thought more about their experiences than other people.

_Unfortunately, that’s too rare a commodity. A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. _

The broader one’s understanding of the human experience, the better design we will have.

— Steve Jobs